Insane. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Arhaus don't manufacture their . For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. I will never do business with them again. 4 Reviews of Arhaus.com - ResellerRatings Can I return an item to a store location? The package arrived in two boxes. They have gorgeous unique quality pieces at affordable prices. On Arhaus Site, table I orderd takes 9 weeks! DO NOT BUY, RISKY. Not to mention terrible quality. They said I would have to contact Arhaus to get the issues solved. Phenomenal store. Thank you for your exceptional service and quick turnaround time! A 10% restocking fee will be applied. I bought chairs over 9 months ago. On the day of the delivery Tricia was there!! Dont buy from Arhaus. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Cannot be returned. Worked with the design team to match new items from our previous purchases with another Arhaus store. Arhaus' customer service is definitely lacking. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Kudos to Tracy the designer who helped us. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. He has been to our home and helped picked out pieces for the space we have. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. We are extremely happy with the items we purchased -- top quality and beautiful style. There is no question that their furniture is beautiful and current. that's how i felt and I never recommend to buy furniture from them. Where can I find more information about my Arhaus Credit Card account? Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. The delivery men were gracious and the communications were thorough. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. I love this store! They have probably the most interesting and diverse high end furniture range in San Diego. The cons: High prices. It came out absolutely beautiful. A 10% restocking fee will be applied. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. The deliveries went smoothly and my purchases arrived quickly. A 10% restocking fee will be applied. Request your free catalog. Ask for Tricia and she can be of great help! Daniel, our designer, was extremely helpful and kept us informed on delivery dates. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. How do I apply for an Arhaus Credit Card? Reminds me of Best Buy. They did not question anything that we called. The sandals are fine and what was ordered. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. The delivery was on time and the associates were extremely professional. I wanted the space to have a totally different vibe than my home. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. This store is a hidden gem and a must for shoppers searching for unique home furnishings. My experience here was terrible. Just. For the privilege of receiving the inflation device so we can properly use the sleeper. Can I pick up my merchandise at the distribution center? Posted: February 21, 2023. Arhaus Furniture Reviews - Glassdoor You have helped in making my condo more of a home! And, the little details are a big reminder that a real person created something special just for you. Arhaus is a lovely store in Plano/ Frisco Texas area. After several emails and phone calls over a two-week period, I still do not have a return label. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Highly suggest you check it out and give your home that fresh touch Arhaus provides. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. I contacted Arhaus service and discovered that the warranty was only thirty days. Here are 8 tips for writing great reviews. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. My favorite furniture store! It needs to be done with a hand held attachment! They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Are all of your products available online? We have always wanted the "cloud" from RH but to be honest it's not in the budget. They sent one email in May to say my order was processing. Long wait . Read trusted and proven furniture store reviews from thousands of real customers. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. I am by nature indecisive and Cheryl made my decisions effortless. It was a custom piece so it took quite some time to come in (which was expected). Within a couple of months the item began peeling. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. You have successfully subscribed to our list. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Restocking fee does not apply to Non-Furniture Items as defined above. I cannot comment on the quality of my furniture since I have just received it. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Customer service's response was that since they are natural wood, it is expected they will have natural variations. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. I sent a request for a second shipping label. Thank you to Michael and Kat for helping me select the perfect furniture for my home. Definitely coming back to finish off my home! DUTIES AND RESPONSIBILITIES He assured me that the chair he was recommending would work out. Ugh. The salesperson said she had reserved them for me. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. We work closely with Michael and he always takes the best care of us. Please see our Measuring for Furniture Delivery guidelines. They then promised late August. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. After finalizing the design the order went in. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. I have worked with Michael Babcock to furnish two homes. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Cannot be returned. I asked for 10% considering I spent all night upset with my experience. We also purchased 6 leather:tacked dining chairs recently. I have spent way too much money at Arhaus over the years to be treated so poorly. The people we dealt with at Arhaus were very nice but the product lacks. She kept in contact to see how we liked our products. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. Run don't walk away from Arhaus! He made several recommendations. Some links on Slumber Search are referral links. She said she had just the the item. No problem with ordering, delivery etc. We require contact information to ensure our reviewers are real. ARHAUS - 85 Photos & 212 Reviews - 1651 International Dr, McLean, VA - Yelp I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. What if my items do not fit upon delivery? I love my new couch and the great customer service that accompanied it. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Thank you Tracy. Well, my husband and I have been looking for chairs for a year now. work. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Placed an order for a dining room table in January. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. We have visited many times because we are in the market for a new couch. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. I do wish returns would be a little less costly. Can I purchase or redeem an Arhaus Gift Card online? Out butts hit the wood on the seat cushions. The national Arhaus customer service is the worst customer service Ive ever experienced. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Simply amazing. BEAUTIFUL FURNITURE STORE ! Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. They wont even send anyone to look at it. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. So it was that time of life again, furniture shopping time. Own projects from concepting to delivery of final product. With a 7-page contract. Everyone is always so helpful and pleasant to work with. We want you to love your new piece as much as we do. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). To be removed from our postal mailing list, unsubscribe here. See how it all works here. This was my first and last Arhaus experience. If you placed your order in a store, contact your Design Consultant. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. My boyfriend and I adore this store! Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Tracy has been so professional through out the whole experience. Tricia one of the design consultants came to my home and helped me plan my buy. I just agreed to take the wrong color and one brok on delivery. Its total bs. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Wife desired a unique dining table with stone inlays priced at $6200- wow. We have enjoyed a wonderful experience working with the team at Arhaus. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. It was also replaced and the 3rd one also had an off color board. The furniture is decent at best but totally not worth it with such poor service. We will definitely be repeat customers. This was to be a birthday gift and I have this junk. Have bought several pieces in the past, but never again. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Arhaus Furniture Review - Must Read This Before Buying We purchased a sectional from the Northpark Arhaus this past summer. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. We'll be returning here for many years to come. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. I did so, and they sent a third party furniture repair company. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. 2022-2023 Slumber Search $1,000 Scholarship. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. First, the stain (whatever it was) would have gone into the cushion as well. I love elegant and sophisticated design Arhaus offers. Yes. You can prob get a $800 sofa on Wayfair thats better quality. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. 2023 Trustpilot, Inc. All rights reserved. Merchandise in our warehouse cannot be held more than 90 days. We want you to love your new piece as much as we do. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! I love the products in this store. 60 days. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Thank you to Tricia and Michael for all of the help with our furniture purchases! Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. I tried several times to order them, each time being told that I would definitely get my chairs. My residence wont be ready for weeks. I've gone back to purchasing everything from Crate and Barrel and Wayfair. Arhaus Furniture Customer service? I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. The cushions didnt last 18 months. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. ForLocations, The World's Best For Customer Service Info. We visited the store several times and everyone was great to interact with and extremely helpful! Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. She help really helped me through the process. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Reviews and acts upon all email and company communications; Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. All pieces look sturdy and well constructed. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Walking around aimlessly Tricia came to the rescue. Slumber Search is supported by readers. I have called, many times. I got many compliments on them. How can I check on the status of my order? We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Should you notice an inconsistency, please contact Arhaus. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. They don't call or email back. We love Arhaus UTC. He was right! My sales person, Cheryl Jones was amazing, patient and addressed my every concern. It has beautiful furniture. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. From looking at other recent reviews on various forums I'm not alone. So we decided to check out Arhaus at UTC in La Jolla. And, we remain committed to never using wood from endangered rainforests. Forget about it! From start of purchase to delivery, I am 100% thrilled with my purchase. This site's sole purpose is to help you make the decision faster and with more peace of mind. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. I do and I don't like this place. He went above and beyond to make sure my husband and I were satisfied. . Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. They are awful at customer service and do not stand behind their product. They sure asked me to pay for the furniture right away. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. This plan will also cover seam separation. Do I need to create an account to order online? If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Love the pieces and well have them for a long time! Great experience. Thanks for nothing Arhaus. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. This is not something that I would have expected from a $3000 dining table. . I ordered my furniture in February of 2022. It was not listed "AS IS" so I expect all parts to come with it. Very punctual and efficient. Beautiful furniture at shocking prices. I ordered several dining chairs that kept coming in damaged. Each one was a recording to hang up and go online for more help. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Arhaus Customer Service Phone Number & Hours - ForLocations Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. David approached us and I have to say we are so happy he did. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Minimum payments are required for each Credit Plan. How do I calculate the delivery fee to my area? Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. I went in today and found a floor sample chandelier. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. They assist you in every part of the process. I would suggest that no one buy any product from this company. We had wonderful service and design consultation thanks to Rebecca Scott. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. They're awesome! How much do Arhaus Furniture Customer Service jobs pay? These are the most beautiful outdoor chairs not to mention incredibly comfortable! And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. I couldn't be more pleased with this purchase! Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Arhaus Furniture | Better Business Bureau Profile If you use one of these and buy something, Slumber Search may make a small amount of money. Full-Time. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. What do we find? I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Guess im out $250. Excited for the sectional and living room pieces! Who is looking at this furniture before it goes out for delivery? Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Arhaus Reviews, Ratings | Furniture Stores near 5300 W 119th St With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Many of our pieces are as unique as the artisan that made them.
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