The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Absolutely the poorest new customer relationships ever!! There is a sign on the door which states check opening dates on social media. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. These companies sure know how to work the direct debit magic to help themselves and rip of people. Good luck getting them to answer the phone. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Seems like nothing is ever cleaned. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Dreadful management of memberships Id avoid this company and invest elsewhere! Find out how we combat fake reviews. Your experience matters. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Ive requested an email back and a call and have been told a customer representative will be in touch. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. How many stars would you give TruGym? Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Awful showers. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Companies can ask for reviews via automatic invitations. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. We use dedicated people and clever technology to safeguard our platform. I use both the free weights, machines and also classes. It does seem that there are other members who have also not been refunded. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! They definitely make it difficult to contact them through their website. They now refuse to refund monies taken. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Other that that-a good gym. I paid for a year membership and at that point had several months left. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. Find out how we combat fake reviews. 1/pool too cold to use from me joining in November to February. | Read 61-80 Reviews out of 255 Staff are really friendly but could be more helpful to newcomers. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. It goes against our guidelines to offer incentives for reviews. Friendly staff always happy to help. Its hard to believe this is actually a trading company (for now!). It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. DEFINITELY AVOID TruGym and Harlands. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Your experience matters. I have been trying to contact them for a refund for months and have been completely ignored. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Join the 271 people who've already contributed. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. It said I should hear back within 48 hours. TWO WEEKS go by and nothing. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Poor customer service and conflicting information provided by staff! The toilets are extremely dirty as well as the showers. Suggested companies are based on peoples browsing tendencies. Having booked online, I would have expected an email letting me know. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Here are 8 tips for writing great reviews. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. 2023 Trustpilot A/S. Bring back Les Mills Body Combat please! Here are 8 tips for writing great reviews. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. | Read 241-245 Reviews out of 245 why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. | Read 261-266 Reviews out of 266 Join the 263 people who've already contributed. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Stockton On Tees - AVOID!! I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Anyone can write a Trustpilot review. False advertising! How many stars would you give TruGym? why would you not notify any body ? However I have a major issue with the classes that are run as well as the management of the club. Not sit there and eat cakes.Ridicules customer service overall. Friendly environment for ladies only. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. But the other equipment makes up for it. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? We also ensure all reviews are published without moderation. PREMIUM EQUIPMENT 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This gym offers friendly staff with excellent personal trainers. No on-duty lifeguard (is this actually legal!!!). Here are 8 tips for writing great reviews. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. The staff are always so friendly, helpful and encouraging when you need it the most. With an attitude like this it will surely be closing down soon. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. I was asked if Id like to suspend or cancel my membership. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Top gym with great facilities and friendly staff that are always willing to provide support and advice. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. The company needs shutting down. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. All rights reserved. All rights reserved. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. | Read 41-60 Reviews out of 258 Needs airing conditioning throughout the gym. Save your money, go elsewhere. How many stars would you give TruGym? It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. We also ensure all reviews are published without moderation. Not a problem there are always teething problems. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. | Read 61-80 Reviews out of 237 Save your money, go elsewhere. We also ensure all reviews are published without moderation. I was asked if Id like to suspend or cancel my membership. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. This review is on the company and not the local gym. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Companies can ask for reviews via automatic invitations. Don't trust the staff at face value. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. | Read 21-40 Reviews out of 264 He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Would definitely recommend to a friend especially with the ladies only facility. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Lots of equipment to use and is open to everyone. TruGym is filled with good equipment and friendly staff. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Management ineffective and ambivalent. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. trugym customer service. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Your experience matters. The day before, my payment had been taken. I know several members have request a standing calf raising machine. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members This seems to be the case for all former members not just me. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Date of experience: 10 November 2022. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. They definitely make it difficult to contact them through their website. !Poor service. 14 Customer Service Resume Examples for 2023. How many stars would you give TruGym? Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. DISGUSTING!! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Cancelled after one year membership. Here are 11 ways to become an excellent customer service professional: 1. The management are useless and very unfriendly. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Be friendly. When it comes to growing a business, reputation is everything. DO NOT SIGN UP THERE TERRIBLE! Would definitely give more stars if I could! Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Your experience matters. They've also had bad reports in the paper. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. kept it quiet from staff aswell ! Join the 268 people who've already contributed. beyond me , they have sullied their name. 2023 Trustpilot, Inc. All rights reserved. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! i, Be vigilant about their policies. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Stockton On Tees - AVOID!! For the price per month, this is a great gym, it has everything u need and more. Staff are mostly friendly and it's well worth a visit. I went a few times a week and they were welcoming and a great bunch of people. because of this I was able to cancel my contract. Consistently fail to keep to their own opening and closing times. The gym in Luton in Parkstreet are forever changing staff . The Stockton site seems to be run on a shoestring. not enough space for stretching n exercise. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. It was ideal as there is a Friday class at 5:30. The gym had closed down suddenly in November 2021 and hasn't provided a refund. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Not helpful at all. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. there are no fitness classes like totally shredded in the evening. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. You buy cheap equipment and take months to repair broken ones. Staff come across rude and unapproachable. Join the 269 people who've already contributed. I was paying double on a different gym and was always having problems but this is miles better. Join the 271 people who've already contributed. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Join the 261 people who've already contributed. Verification can help ensure real people write reviews about real companies. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Informed them that I was moving house and therefore cancelling my membership. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. I am very disappointed that you have emailed me as a new member. AVOID LIKE THE PLAGUE. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Join the 268 people who've already contributed. Would definitely recommend to a friend especially with the ladies only facility. Im going to have To cancel direct debit. We use dedicated people and clever technology to safeguard our platform. Correction: non-existent customer service. Pay a little bit more and go somewhere decent ! why would you not notify any body ? Absolutely shocking customer service. False advertising! Plus, you avoid the $5 phone payment processing fee. The response by the manager was delayed and unprofessional. Trugym is just at the level that suits me. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Plus side, plenty of cardio equipment. Awful!! Your experience matters. I choose at this time to cancel our memberships and truGym continued to take money from my account. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. This week i have attended a tone class and a body pump, both were identicle. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! !What a disgrace. Weights are all over the place. Published on: January 2, 2023. Waste of money. 2023 Trustpilot, Inc. All rights reserved. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Your experience matters. Most of the equipment is very old and remains unfixed for long periods of time. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! I've asked for head office details and the staff tell me they don't know it. Verification can help ensure real people write reviews about real companies. No contract options, student memberships, corporate offers, or pay for the year up front.
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