Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. This one doesn't really need an explanation. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Wisecars will process your cancellation refunds in 7 days. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If you require additional drivers, please include them in your booking request. You may need an international driving permit (IDP) to drive in some countries. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. However, this is not true. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. To improve our service and website, we may use small data files known as Cookies. Cancellation Protection can be purchased only at the time of booking and is not refundable. Minimum age requirements on larger cars may also be higher at some locations. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Any additional charges will need to be paid at the rental counter in the local currency. Very easy process and had the best price on the internet. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Wisecars does not own any physical locations or offices. Keep copies of all relevant documentation you are asked to complete. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. In peak periods this may not be achievable. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. 2023 Wisecars. Excess Protection covers up to USD 1000 of your excess. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Their cancellation policy is flexible and their customer support seemed quick and very helpful. In such circumstances, we will cancel your booking with no liability whatsoever. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. What's Wisecars' cancellation policy? The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. That should not even be separate. Please note that all additional drivers must also show a valid driving licence at pick-up. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Wisecars is an independent travel broker who does not represent any particular car rental company. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). He explained to me patiently and clearly. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. It is entirely up to the Car Rental Company whether they decide to do so or not. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. All related documentation must be kept if an insurance claim is submitted. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. available for purchase from the car rental company, or. We can accept no further responsibility when there is no out-of-hours service available. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Your rental credit will expire after 2 years. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Alternatively, just sign in or register using your Google or Facebook account. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Your browser settings can be set to inform you before receiving a Cookie. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If this is the case, it will be clearly stated on your voucher. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Wisecars will not sell or rent any personally identifiable information. Please inform the car rental company straight away if your rental car gets damaged. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Wisecars will not sell or rent any personally identifiable information. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Reply from Wisecars. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please read carefully the terms of the Car Rental Agreement before signing it. I will give you a five star rating. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Wisecars will process your cancellation refunds in 7 days. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Please note, under no circumstances is the fuel included in the rental price. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Please note, making a new booking may result in the change of the Car Rental Company. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. If not, you will need to purchase the cover at the car rental company counter. Excellent! If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. 49 reviews. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars believes in protecting your privacy. All cancellations outside of the aforementioned timeframes will not be refunded. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Minimum age requirements on larger cars may also be higher at some locations. Please note, it is your responsibility to provide all the above-mentioned documents. You may also add additional drivers at the rental counter when you pick up your car. Trustpilot is assessing this review in accordance with our flagging process. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. they are untrustworthy. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Only persons listed as drivers on the Car Rental Agreement can drive the car. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Here are 8 tips for writing great reviews. It is one of the scummiest business models I have ever seen. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. If you are late for your pick-up, you could lose your car. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Wisecars does not take responsibility for partners response times. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. If you cannot find the confirmation email, please contact us via our website. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Replies to negative reviews in < 24 hours. Seamless booking experience and great price compared to all other websites. If you choose to pay for the service using a credit card, your credit card details are not stored by us. I read other reviews from this company after this had happened and that is a common . Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. No charge will be made for amending your booking before the start of your rental. 2023 Trustpilot, Inc. All rights reserved. You will find the telephone number in the Car Rental Agreement. There rating is probably false and it never mentioned a basic passage. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. You can present the voucher either in a printed version or a digital form (such as from your smartphone). If not, you will need to purchase the cover at the car rental company counter. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Wisecars will inform the complaint submitter on how to proceed if needed. If additional information is required, the process may be extended for another 28 calendar days. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If your plans change in advance, you can bring your pick-up time forward by amending your booking. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you have any questions, please feel free to contact us. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. All rights reserved. It was very easy to make reservation and booked a rental car in a few minutes. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. In that case, please contact your bank for additional details. You have a guaranteed booking with us and with one of our trusted premium suppliers. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Companies can ask for reviews via automatic invitations. 2023 Wisecars. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Wisecars will inform the complaint submitter on how to proceed if needed. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Thanks! Your voucher is normally issued 48 hours before the pick-up time. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Wisecars cannot amend the drop-off time once the rental has already begun. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 185. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Wisecars falsely advertised vehicles for rental on their website. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. It is a huge scam. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Due to this protection, it cannot be read by any third party. Click on Menu "Subscriptions". We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience.
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